Welcome to Flowbee Contact

Hours of operation: Monday – Thursday

8am – 4pm CST

How To Contact Us & Processing/Warranty Info

PROCESSING & SHIPPING

Purchases are processed in the order in which they are received. If you provided us with a valid email address with your order, you`ll be sent tracking information once it has been shipped. Normal processing time takes 3 to 5 days, but can take longer if our factory is closed when the purchase was made, so please be patient. Special note for Texas residents- an additional 8.25% will be added for sales tax.

WARRANTY

Newly purchased Flowbee Systems and/or Flowbee Super Mini-Vacs both come standard with a 1 Year Factory Warranty that is none transferable. These systems needing to be repaired/replaced under warranty must be sent back at the expense of the customer to our factory located at 1063 Spur 100, Kerrville, TX 78028 no more than 1 year after delivery date of product(s), and proof of purchase must be provided with return shipment.

PRIVACY & SECURITY

This privacy notice discloses the privacy & security practices for www.flowbee.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We do not sell, or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. to process & ship an order). We take great precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 361.939.9908 or via email at contact@flowbee.comcreate new email.