Why is my credit card being declined, and/or my order not going through?

Here are some of the main reasons an order is not going through with us.
1. One, or more of the billing address fields with the red asterisk (*) are not filled out.
2. The billing address, and zip code you submitted does not match the card’s address that you are trying to use. These two things must match up, or your order will not be accepted.
3. Your order has been submitted incorrectly too many times on our website, and you must wait until an hours time has passed before trying to resubmit an order again with us.

How long does it take to replenish our stock?

If we ever do run out of stock on an item, we usually have them back up for sale within a week or so. Please check back on our website every few days to see if we have some available again for purchase, or simply sign up to be notified via email when we do become back in stock.

What lengths will the Flowbee cut my hair?

The Flowbee cuts hair lengths from 1/2″ to 6″ long at any 1/4″ increment. Additional spacers may be purchased if you desire longer lengths of hair, and as short as a 1/4″ can be accomplished simply by acquiring the shortest foot guards we offer on our parts page. You should not try to cut more than 1/2″ in length at a time.

Is the excess flashing over my Super Mini-Vac’s grill normal?

 As stated on the “Info About” sheet provided with your Mini-Vac under section 5, excess flashing on grill is normal, and will not hinder vacuum’s performance. Also, your warranty will be voided if the grill is tampered with, or modified in any way. You can also potentially burn out the motor, and render your unit useless if any changes are made to how the unit came to you originally.

Will the Flowbee work with any vacuum?

The Flowbee will work with just about any vacuum on the market with a round hose to connect to. The power output needs to be at least 1 horsepower, or 700 watts. The more power your home vacuum has the more efficiently your Flowbee will operate, and is great for Central vacuums. Flowbee does recommend the use of its Super Mini-Vac for best results, and convenience.

What type of information is available to help me get started cutting hair with the Flowbee?

We offer an instructional DVD which can be purchased by going to the Parts page.

How long will my Flowbee last?

The Flowbee is designed to give hundreds & hundreds of precision haircuts if properly cared for. We highly recommend that you use only Flowbee oil, as other lubricants can gum up the blades, which can slow your Flowbee down, and substantially shorten the overall life of the unit.

Can the blades on the Flowbee be sharpened?

No, the precision design of the cutting head does not allow for this. If your Flowbee is getting older, and the unit is not giving those same great haircuts that it used to, then you should start thinking about buying a new Flowbee. 

Can my children use the Flowbee?

Yes, with adult supervision.

Why are the blades intermittently turning on & off?

There can be several reasons for this happening depending on how old the unit is. If it’s only a couple of months old, then it could be that the cam below the blades is rubbing too hard on the blade cover, and the bottom screw on the blade cover just needs to be loosened slightly to help free up its movement. If that doesn’t fix the issue, then it could be that the power supply is going bad. Also, if it’s an older unit- the blades might have residual build up over the years, and they either need to be cleaned, replaced by a new set of blades, or it just may be time for a new Flowbee.

I have an older Flowbee unit, are replacement parts still available?

If the Flowbee’s original blade cover says “Flowbee.com” on it, then the parts we sell on our website will work with it. If your Flowbee says anything else on the blade cover, then most of the parts we sell will not work with it, but our spacers will work with Flowbees of all ages.

How do I make changes to, or cancel a recent order that has been placed?

If you’d like to make changes, or cancel an order that has recently been placed with us, please email us at contact@flowbee.com to do so. Also, be sure to contact us at least 24 hours before an order is scheduled to be shipped if changes, or a cancellation is needed.